Frequently Asked Questions
Are Mateevs fragrances long-lasting?
Every Mateevs fragrance is blended using premium Swiss-sourced oils selected for depth, projection and longevity. Our perfumes are designed to leave a lasting impression from day into evening with only a few sprays.
Aromatic, Spicy | Men
Are your fragrances suitable for everyday wear?
Absolutely. Our collection is designed to move effortlessly between daily wear and evening occasions. From fresh and clean compositions to rich oud and gourmand blends, there is a Mateevs fragrance for every mood and setting.
Aromatic, Spicy | Men
Do you offer fragrances for men, women and unisex?
Mateevs offers dedicated collections for men and women alongside a wide range of unisex fragrances designed to be worn freely and confidently by anyone.
Aromatic, Spicy | Men
Are your fragrances made using premium ingredients?
Every Mateevs fragrance is crafted using premium Swiss-sourced perfume oils and carefully selected raw materials to ensure exceptional quality, smoothness and performance.
Aromatic, Spicy | Men
How should I store my fragrance?
To preserve the integrity of your fragrance, we recommend storing it in a cool, dry place away from direct sunlight, humidity and excessive heat. Keeping the bottle in its original packaging can also help maintain its quality over time.
Aromatic, Spicy | Men
Do you ship from the UK and USA?
Yes. Mateevs operates registered businesses and fulfilment centres in both the United Kingdom and the United States. Orders placed before our 2pm cut-off time are typically dispatched the same day through trusted local logistics partners for faster domestic delivery.
What is your standard delivery time?
Standard delivery typically takes 2–4 working days within the UK and 3–5 working days within the USA after dispatch. Delivery times may vary slightly during peak periods and promotional events.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking details so you can follow your parcel throughout delivery.
Are Mateevs fragrances gift-ready?
Yes. Every Mateevs fragrance is presented with a premium luxury aesthetic, making it ideal for gifting, personal collections and special occasions.
Can I return my order?
If your order arrives damaged or incorrect, please contact our customer support team as soon as possible and we will assist you promptly. Products must remain unused and in their original packaging for return eligibility, similar to standard luxury fragrance policies.